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IT Support Technician


Walpole, NH

Working at Bensonwood

At Bensonwood, we believe in creating better buildings for a healthier planet. Our dedicated employees work on projects of every size, collaborating with homeowners and building professionals. With more than four decades of award-winning residential and commercial projects throughout the US as evidence, our company’s dynamic, team-oriented culture values environmental responsibility and improving design and construction standards.

Position Summary

As an IT Support Technician, you will be an integral part of the IT team. Under the direction of the IT Supervisor, you will be contributing to and influencing the company’s technology infrastructure. This role will provide you the opportunity to develop new skills and contribute to our dynamic team culture. Travel related to this part-time, non-exempt role will be less than 5%. This role will be based in our Walpole, New Hampshire office.

Primary Responsibilities

  • Hardware and software installation, updates, and deployment
  • Troubleshoot and resolve computer and network-related problems
  • Workstation management
  • Hardware inventory management

Preferred Qualifications

  • One year of IT Help Desk experience
  • Experience navigating digital footprints
  • Comfort and knowledge troubleshooting and resolving issues related to
  • Bachelor’s Degree in Computer Science or IT related experience
  • Programming experience preferred

Additional Attributes of Success

  • Positive, can-do team player with strong problem-solving skills
  • High attention to detail with the ability to:
  • Complete assignments accurately
  • Organize and prioritize work to meet deadlines
  • Work independently and collaboratively within a team setting with excellent interpersonal skills 
  • Strong verbal and written skills
  • Computer literacy with the ability to work in all Microsoft and Google applications
  • Strong belief in customer service and satisfaction
  • Ability and flexibility to take on other responsibilities as assigned

Compensation & Benefits

  • Salary Range for this role will be $15-$18 per hour commensurate with experience
  • Benefits include: Health insurance, 8 paid holidays, Paid Time Off, Voluntary dental insurance, Voluntary life insurance, Voluntary short-term disability, and 401(k)